Poojan Mitra

Poojan Mitra is an experienced technology leader with significant expertise in credit card technology and technical support operations. At RBC, roles included Director of Credit Cards Technology and Senior Manager positions focused on technology, resiliency, and production support from December 2018 to July 2023. Prior experience includes serving as Director of Technical Support Operations at Vivonet, where Poojan managed teams and enhanced product support processes. Earlier roles at Cisco Systems involved managing a technical support team for Routing Protocols and Carrier services across APAC and EMEA, while at Infor, Poojan built a technical support team for customer support of their products. Academic credentials include a General Management degree from the Indian Institute of Management Bangalore and a Bachelor of Commerce from Delhi University.