Emma Frankham

Emma Frankham is an accomplished Senior Product Delivery Manager at Royal Mail since May 2015, with a strong background in managing complex change projects from initiation to completion, demonstrating a successful track record in high-quality delivery. Prior experience includes roles as Product Delivery Manager and Team Leader where Emma managed teams, coached team members for improvement, collaborated with stakeholders on project decisions, and maintained performance indicators for new account customers. Emma's career at Royal Mail began as a Customer Service Representative from July 2011 to 2015, focusing on compensation claims, complaint management, and shipping solutions. Emma holds a Bachelor of Science in Criminology from the University of Plymouth, obtained in 2011, and completed secondary education at Plymstock School.