MD Wasim Sheikh

MD Wasim Sheikh has a diverse work experience in various customer experience and support roles. MD Wasim is currently the Head-Customer Experience and a Core Team Member at Royal Brothers, where they have been working since February 2021. Previously, they held the position of Head of Customer Experience at the same company from April 2018 to August 2019.

Between 2019 and 2020, MD Wasim Sheikh worked as a Personal Manager at souKare. Prior to that, they were the Manager-Customer support at Elanic from October 2016 to April 2018.

In 2015, MD Wasim Sheikh served as the Customer Insights Manager at Babajob.com, where they handled market research, complaints related to the product, and assisted the product team with consumer information for product improvement.

From 2011 to 2015, MD Wasim Sheikh worked as a Sr. Supervisor at Zovi.com, where they handled complaints, escalations, and maintained data for process and product improvement.

Their career in customer support started in 2009 when they worked as a Senior Support Executive at Tata Business Support Services Limited until August 2011.

MD Wasim Sheikh completed their Bachelor of Commerce (BCom) degree in Business/Commerce, General from Calorx Teachers University, from 2009 to 2012. In addition to their formal education, they obtained several certifications from LinkedIn, including Customer Experience (CX) Strategy: How to Design an Organizational Approach, Strategic Thinking, The 10 Pillars of Customer Experience, and Coaching Your Team to Think and Act Strategically. MD Wasim obtained these certifications in February and March of 2023.