John Foulk

John Foulk is an experienced executive in the contact center industry with a strong background in operations management. Currently, John serves as Vice President of Global Contact Centers at Royal Caribbean International, overseeing strategic operations for over 3,000 employees across multiple locations. Prior to this role, John held several senior positions at Alorica, including Senior Vice President of Operations, where responsibilities included managing 12 contact centers and a substantial P&L. John's career also includes roles at Empire Today as Site Director and at Cox Communications as Manager of Customer Care Operations, showcasing expertise in customer service and operational efficiency. John holds an MBA and a Bachelor of Arts in Business Administration from Wichita State University.