Henry Echemendia

Henry Echemendia has a diverse range of work experience spanning from 2000 to the present. Their most recent position is as the Sr. Director of Client Support at RT², a role they began in June 2023. Prior to that, they worked as the Operations Manager at RT² from August 2022 to June 2023.

Before joining RT², Henry held various roles at InComm, starting as an Operations Supervisor from May 2016 to December 2018 and later becoming an Operations Manager from December 2018 to August 2022. At InComm, they were responsible for overseeing customer service and technical support representatives and enforcing company policies and procedures.

Prior to their time at InComm, Henry worked at Comcast as a Call Center Account Executive Supervisor from November 2014 to April 2016. In this role, they led and monitored the activities of inbound sales representatives, ensuring effective performance and meeting departmental goals.

Before Comcast, Henry worked at AT&T as a Bilingual Advanced Technical Support Specialist from August 2014 to November 2014. Henry handled inbound calls to resolve complex cellular service and device issues and recommended plans and features to benefit customers. Henry also worked as a Mobility Sales and Service representative at AT&T from January 2013 to August 2014, where they handled inbound calls regarding customer accounts and resolved billing and signal issues.

From 2011 to 2013, Henry took a break to relocate. Prior to that, they had a long tenure at Cablevision Systems Inc, where they held the role of Call Center Operations Supervisor from May 2003 to November 2011. Henry was responsible for overseeing customer service representative performance and development and enforcing company policies and procedures.

At Cablevision, they also worked as the Lead Support Technician III Cablevision/Senior Team Lead from May 2003 to November 2011. In this role, they troubleshooted and diagnosed RF, internet, email, and software-related problems, as well as VOIP issues.

Henry's earlier work experience includes being a Retail Store Manager at Epic Designs from January 2002 to May 2003 and a Tech Advisor at Gateway from January 2000 to January 2002. At Epic Designs, they directed store operations, trained employees, and generated sales. At Gateway, they assisted clients with computer repairs and made recommendations for upgrades or future purchases.

Henry Echemendia attended Berkeley College where they studied Network and System Administration/Administrator. No specific start or end year was provided for their education at this institution.