Monica Escalera

Monica Escalera is an accomplished professional with extensive experience in operations and customer service management. Currently serving as Operations Supervisor at RTS Financial since March 2020, Monica manages high-profile client accounts, addresses product and service issues, performs risk assessments, and maintains financial accounts. Previously, Monica held various roles at Alliance Shippers Inc., where responsibilities included managing traffic movement and ensuring compliance, and worked at Crestwood Midstream Partners LP as a Customer Specialist, excelling in data accuracy and sales analysis. Early career experience at Bank of the West involved improving compliance and operational efficiency while leading a successful sales team. Monica holds a Master of Science in Organization Development from Friends University and a Bachelor of Arts in Psychology from Wichita State University.