Nancy Peterson is an experienced leader in strategy and planning, service management, and program management, currently serving as the Senior Manager and Strategic Engagement Lead at RTX. With a background that includes roles such as ITSM Service Excellence Lead at Collins Aerospace and Director of Service Management at Vidant Health, Nancy has consistently focused on process and performance improvement from the customer perspective. Nancy's extensive experience spans organizations like IBM, ING, and Medtronic, where they have honed their expertise in IT service management. Currently, Nancy is pursuing a Bachelor of Science degree at Capella University.
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