Operations and Quality Assurance
About
The Operations and Quality Assurance team at Ruby is responsible for ensuring that the company's services consistently meet high standards of quality and efficiency. This team oversees workforce management, develops training and onboarding programs, and implements quality assurance processes to enhance the performance of virtual receptionists and chat specialists. By focusing on continuous improvement and employee development, they help foster a culture of excellence that ultimately enriches client interactions and strengthens business relationships.