Allen Johnson

Allen Johnson, MBA has a diverse work experience in customer service and operational leadership. Allen currently serves as the Vice President of Customer Experience at Ruoff Mortgage, where they lead a customer-focused team and addresses complaints and improvement opportunities to enhance the borrower experience. Prior to this, Allen worked as the Customer Care Manager at Shindigz, providing strategic guidance and supervision for all customer service inquiries. Allen also served as the Customer Experience Officer at a Customer Service Strategy and Operational Leadership company. Additionally, Allen gained valuable experience at Lincoln Financial Group, where they held multiple roles including AVP - Contact Center, Director - Contact Center, Director of Relationship Management and Field Training, Director - Investment Services, Manager - LFA Service Center, Team Lead, and Securities Consultant. In these roles, they led contact center teams, provided career development for employees, fostered a continuous improvement culture, and managed relationships with field advisors.

Allen Johnson, MBA has a Master of Business Administration (MBA) degree in Management from Indiana Institute of Technology. Prior to obtaining their MBA, they completed a Bachelor's degree in Business Administration and Management, General at Indiana Institute of Technology. Allen also holds an Associate's degree in Business Administration and Management, General from Guilford Technical Community College. In addition to their formal education, Allen has obtained several certifications including Leadership Fort Wayne Graduate from Greater Fort Wayne Inc., Series 24 - General Securities Principal, Series 4 - Registered Options Principal, Series 53 - Municipal Securities Principal, and Series 7 - General Securities Representative, all from FINRA.