Ryan
Nicole McKnight, MBA, MBB, currently serves as the Specialist in Operational Excellence - Business Process Improvement at Ryan, where responsibilities include identifying automation opportunities, standardizing business strategies, and implementing continuous improvement practices using the DMAIC method. Previous experience includes the role of Senior Concierge Operations Manager at Extra Card, overseeing significant personnel reductions and process improvements, and management positions at Fundbox and various banking institutions, demonstrating strong leadership in loan operations, customer service, and team performance. Nicole holds an MBA in Finance, a BBA in Financial Planning, and an A.A. in Psychology, all from the University of Phoenix.
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Ryan
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Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 4,500 professionals and associates serves over 24,000 clients in more than 60 countries, including many of the world’s most prominent Global 5000 companies. More information about Ryan can be found at ryan.com.