Ronald Derick Azurin

Ronald Derick Azurin has an extensive work experience in various customer service and support roles.

Ronald Derick began their career in 2005 at Advanced Contact Solutions, Inc. where they worked as a Customer Service Representative for Travel, handling incoming calls, resolving inquiries, and ensuring customer satisfaction.

In 2008, they joined Motif, Inc. as a Travel Specialist (Tier 2), where they researched and organized travel packages, provided support for flight cancellations and bookings, and maintained client relationships.

In 2012, Ronald worked as an Online English Teacher at Daewong International, teaching English to students online.

Ronald Derick then joined WNS Global Services in 2014 as a Customer Service Representative for Travel, specifically for United Airlines. Ronald Derick provided support for flight-related inquiries and handled ticket exchanges.

From 2015 to 2021, Ronald worked at SAP Concur as a CFE Consultant for Travel and Expense. In this role, they deployed and provided ongoing support for cloud-based products and solutions, conducted research and troubleshooting for client concerns, trained customers, and implemented processes across various applications.

Currently, Ronald is a Customer Support Representative at Rydoo, starting in 2022. Ronald Derick'sresponsibilities include providing support for cloud-based products, resolving customer issues, training customers, and maintaining a strong passion for problem-solving and customer satisfaction.

Ronald Derick Azurin obtained an Associate's degree in Hotel, Motel, and Restaurant Management from La Consolacion College - Novaliches, Caloocan, from 2012 to 2014. In addition to their degree, they have obtained various certifications, including Preparing Desserts from TESDA: Technical Education and Skills Development Authority in June 2020, Teaching English as a Foreign Language (TEFL) from TEFL Professional Development Institute in June 2020, Bread and Pastry Production NCII from TESDA: Technical Education and Skills Development Authority in May 2020, Prepare to be an Expert, Becoming an Innovator from SAP Concur in May 2020, Knowledge Center Service Coach Training from SAP Concur in April 2020, English Secondary Language Workshop from JJ International Language Center Incorporated in April 2018, Standard Expense Training from SAP Concur in August 2017, Basic Leadership Training from Motif, Inc. in February 2011, Farelogix Cloud Based Global Distribution Service Training from Motif, Inc. in June 2008, Sabre Global Distribution System Training from Motif, Inc. in June 2008, and Worldspan Global Distribution System Training from Motif, Inc. in June 2008.