Tshidi Matjila

Tshidi Matjila has a diverse and extensive work experience spanning various roles and industries. Tshidi's most recent position was at SA Taxi, where they worked as a Business Optimization Specialist. In this role, Tshidi conducted research, analyzed data, and made recommendations to improve the overall business performance of the organization. They also studied operational and performance data to identify trends and assisted in the implementation of new processes.

Before joining SA Taxi, Tshidi worked at SATaxi as a Call Centre and Telephony Manager. In this role, they ensured that service level agreements were met and identified telephony trends within each business area. Additionally, Tshidi set up call centre systems and a workforce management team while providing coaching and development to teams and managers.

Prior to SATaxi, Tshidi held a role as a Call Centre Team Leader at Sataxi Finance. Their responsibilities included ensuring claims were registered within agreed service level agreements, coaching and training staff, and monitoring calls for quality assurance purposes.

Tshidi also gained experience at Aegis Global, where they served as a Retentions and Contracts Team Leader. In this role, they were responsible for conducting welcome calls for newly activated contract accounts, coaching and developing the team, and conducting call monitoring and skills transfer.

Tshidi's earliest work experience was at Virgin Mobile UK, where they held two positions. They worked as a Contract Teamleader from September 2010 to December 2013, and prior to that, they worked as a Call Center Representative from January 2007 to September 2010.

Tshidi Matjila began their education at Birnam Business College from 2004 to 2007, where they pursued a Higher National Diploma in Advanced Marketing and Business Management. In 2015, they enrolled at Henley Business School for multiple programs, including the Systems Thinking Programme, Courageous Conversations, and the Customer Centricity Programme. Additionally, Tshidi Matjila obtained a COPC accreditation, although the specific dates of this achievement are not mentioned.