Jackie Kent

Jackie Kent is a pharmaceutical development and healthcare technology executive, board director, and trusted advisor with a passion for clinical research and accessibility. With over 30 years of experience in pharma and technology, Jackie recently served as the Chief Customer Officer at Medidata Solutions. She continues contributing her expertise and passion for clinical trial accessibility through boards, advisory and consulting.

Jackie is a change leader and advocates with comprehensive knowledge about the dynamics of diverse healthcare systems and clinical development and execution.

Since 2022, Jackie has served as chair of the Association of Clinical Research Organizations (ACRO). She as a board director for Circuit Clinical. Jackie recently accepted a role with the Society of Clinical Research Sites (SCRS), providing leadership to a global organization to create greater site sustainability.

Jackie spent over four years at Medidata where she created the Customer Success organization, which is laser-focused on ensuring a positive customer experience along every step of their journey with the company. The CS organization uses a cross-functional customer strategy to infuse the voice of the customer throughout the organization. Previously, she was the Chief Product Officer and, in both roles, reported directly to the CEO while serving on the executive committee.

Throughout her 29-year tenure at Eli Lilly, Jackie held leadership roles across Clinical Development, where she worked with leading organizations to develop feasibility, recruitment/retention, site selection, clinical operations, CT supply planning, medical quality, and global audit.

Her recent honors include PharmaVoice 100, PM360 Elite Strategist and HBA Luminary.