General Manager - Saas

This role is part of our Usersnap team, one of our growing brands at saas.group.

Usersnap is the #1 customer feedback software for growing SaaS companies. Our B2B SaaS software is used by companies like Instacart, Dynatrace, Canva, ID.me, Microsoft worldwide. The product helps companies to collect and manage customer feedback on their website and web applications and to improve the feedback process for their web development.

Profile Overview

We are seeking a dynamic and visionary General Manager to lead our SaaS company in shaping the future of our leading user feedback SaaS platform. The ideal candidate will be a strategic product person with extensive experience in managing and growing a SaaS product. This role requires a blend of strategic vision, innovative thinking, and the ability to execute on product initiatives.

Your Responsibilities

• Product Strategy and Vision: Work closely with the Product team and the leadership team to develop a comprehensive product vision and strategy that includes pricing, packaging, competitive & unique selling points, and value delivered to customers. Ensure the product roadmap aligns with the company’s overall vision and business objectives.
• Leadership: Lead cross-functional teams to execute the product strategy effectively. Foster a collaborative and high-performing culture within the organization. You’ll lead a company of 15 people (Tech, Product, Growth and Customer Success), and manage & mentor managers.
• Customer Key accounting and product selling: Engage with higher-value customers and prospects to understand their needs and challenges. Promote the offering for higher-value prospects and customers; strategize methods to extend customer lifetime and ARPA work on their contracts for new and existing subscriptions.
• Influence and Optimize the operational budget of the business, interact with controlling, optimize for growth.
• Innovation: Drive innovation within the product and the company. Identify new market opportunities and leverage emerging technologies to enhance product offerings and create competitive advantages.

What You Bring to the Table

• Proven experience in a management role within a SaaS or digital product environment. Experience in managing managers is strongly preferred.
• Strong strategic thinking and product-sense, ability to shape the product at a high level.
• Excellent communication skills with the ability to articulate complex ideas and influence internal and external stakeholders.
• Demonstrated ability to innovate and drive product and company growth.
• Understanding of web technologies.

What’s in it for You

• Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like.
• Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it.
• Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
• Small & friendly team: We help each other out, have fun, and joke around.
• Our network: We are a community of entrepreneurial SaaS professionals who regularly exchange ideas, knowledge, learning, and expertise with each other internally. 
• Unlimited paid time off: We want you to recharge your batteries when needed.

Usersnap is part of saas.group, and we have a shared goal of succeeding together.

What is saas.group?

Think of us as the driving force behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 300 colleagues spanning 44 countries, we are truly global, and we are rewriting the playbook on SaaS innovation and collaboration. We grow 17 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, and gain valuable insights into our teams and how we work.

We don’t just simply offer you to “take a job with us” but rather to “join us on this journey” to build the world's largest platform of independent SaaS companies. 

Sounds like something you’re up for? Feel free to apply even if you haven’t checked all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!