Alberto Canaves

Alberto Canaves has a diverse work experience spanning various roles and industries. Alberto started their career as a Customer Care Supervisor at Teleperformance, where they supervised a team and ensured the achievement of client goals and overall team performance. Alberto then worked at IT Convergence as a Network Administrator, responsible for configuring SNMP traps, firewall troubleshooting, and network topology documentation.

Moving on, Alberto joined Avaya as a Unified Communications Engineer, where they handled the design, configuration, and daily operations of Avaya Aura products. Alberto also developed and implemented dial plans and IVR scripts.

Alberto's next role was at LugLoc, an American startup, where they served as a Customer Support Manager. Alberto designed and implemented a follow-the-sun customer support model and worked closely with the CTO and CFO.

After that, Alberto joined Imperial Tobacco as a Service Desk Supervisor, responsible for coordinating the operation of the Altadis Service Desk and managing computer assets inventory and configuration.

Most recently, Alberto is working at Sabio as a Service Delivery Manager. Here, they lead a dedicated support and development team, ensuring excellence in service and client satisfaction through effective communication and understanding of their needs. Alberto also provides their team with the necessary tools and a distraction-free environment.

Overall, Alberto's work experience demonstrates their expertise in customer care, network administration, unified communications, and service delivery management.

Alberto Canaves has a high school degree from Victoria College, where they completed their Bachiller education. Alberto has also obtained certifications such as Genesys Cloud Certified Associate from Genesys and Community Manager from UTN Buenos Aires. In addition, Alberto has certifications in ITIL 4 Foundation from PeopleCert and Juniper JNCIA from Juniper Networks. The specific months and years of completion for the certifications are not provided.