Donny Penman

Donny Penman has a diverse work experience spanning multiple industries and positions. Donny started their career as an IT Analyst at Hudson in 1999, where they worked for over 12 years. In 2012, they joined Edinburgh Trams as a Senior Systems Analyst and worked there for three years.

After that, they moved to Sabio and held various roles within the company. Donny started as a Senior SD Engineer in 2015 and later became a Service Desk Customer Experience Manager. In this role, they were responsible for team management, operational tasks, and stakeholder management. Donny then progressed to the position of SD CX Manager and UK Service Desk Manager, further honing their skills in managing teams and delivering high-quality services.

In 2018, Donny took on a challenging assignment as the Support Operations Manager in Kuala Lumpur, Malaysia. In this role, they played a critical role in setting up the office and managing various operational aspects, including team management, incident management, vendor management, and stakeholder management. During their tenure in Kuala Lumpur, they successfully established a cohesive working culture and focused on meeting deliverables and improving services.

Donny's most recent role at Sabio is Global Success Manager (DHL), which they assumed in 2023. As a Global Success Manager, they are responsible for managing client relationships and ensuring the delivery of a world-class service.

Overall, Donny Penman has accumulated extensive experience in IT and service management, with a proven track record of leading teams, meeting targets, and driving customer satisfaction.

Donny Penman attended Edinburgh Napier University from 1997 to 1999, where they studied Computing. In 2008 to 2009, they attended Paisley Uni and focused on CCNA. Additionally, in 2010, they completed a course in ITIL v3 Foundation at Purple Griffon.