Walaa Elgendy

Walaa ElGendy has extensive work experience in the customer service field. Currently, they serve as the Head of Customer Service and Business Development at SAED, a position they have held since March 2022. Prior to this role, they worked at Etisalat as a Call Center Operations Manager from January 2019 to March 2022. From January 2016 to January 2019, they worked at ccc by stc as the Customer Service Operations Manager Inbound and Outbound. Before that, they were the Customer Care Manager at Tallita from December 2014 to January 2016. Walaa's early career involved various roles at Vodafone Egypt, including Customer Service Supervisor from June 2012 to December 2014, Customer Service Team Lead from October 2007 to June 2012, and Customer Service Representative from July 2004 to October 2007.

Walaa ElGendy obtained a Bachelor's degree in Accounting from Ain Shams University, where they studied from 2000 to 2004.