Ernest Odhiambo

Ernest Odhiambo has extensive experience in customer service and management, currently serving as a Switchboard Operator at Safaricom Limited since April 2016. Prior to this, Ernest held various positions at Safaricom, including Customer Experience Executive, Customer Retention Officer, and Resource Centre Officer, contributing to customer satisfaction and retention through effective problem resolution and communication strategies. Ernest also has a background in workforce management, having worked as a Customer Care Executive Intern, and has experience in education as a lecturer and English teacher. Ernest holds a Master of Business Administration in Human Resources Management from Kenyatta University and a Bachelor of Education in English Language and Literature from Egerton University.