Safaricom
Ernest Odhiambo has extensive experience in customer service and management, currently serving as a Switchboard Operator at Safaricom Limited since April 2016. Prior to this, Ernest held various positions at Safaricom, including Customer Experience Executive, Customer Retention Officer, and Resource Centre Officer, contributing to customer satisfaction and retention through effective problem resolution and communication strategies. Ernest also has a background in workforce management, having worked as a Customer Care Executive Intern, and has experience in education as a lecturer and English teacher. Ernest holds a Master of Business Administration in Human Resources Management from Kenyatta University and a Bachelor of Education in English Language and Literature from Egerton University.
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Safaricom
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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader. M-PESA has over 23 million subscribers, supported by a nationwide agent network of over 156,000 outlets. M-PESA is the world's most developed biggest mobile payment system.