Muyani Letina is an accomplished CRM Operations Lead at Safaricom PLC, with experience in CRM system management, team leadership, and customer experience enhancement since September 2019. Prior to this role, Muyani served as Chapter Lead in Systems Engineering, focusing on mobile data integration strategies and project management, delivering significant improvements in system reliability and delivery speed. Previously, Muyani worked as a Senior Software Engineer, specializing in system integration solutions, and as a Software Engineer at TechCamp Kenya, contributing to curriculum development and technical mentorship. Early career experiences include roles in systems administration at Swiss International Hotels & Resorts, Oracle, and Laikipia University. Muyani holds a Bachelor of Science in Computer Science from Laikipia University, along with certifications in Mobile Web Specialization and Full Stack Web Development.
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