Neil Carroll

Neil Carroll currently serves as the Head of Operational Transformation at Safeguard Global, a position held since April 2025. Prior to this role, Neil was the Director of Operations at Shift from July 2019 to April 2025. Neil's career includes significant positions such as Head of Change and Continuous Improvement - Global at Deliveroo, Managing Director of Thunderbolt Customer Solutions, and interim Head of Change & Continuous Improvement at Thames Water. Neil has a strong background in operational efficiency and customer experience, demonstrated through roles at Virgin Media, Openreach, EE, and Everything Everywhere, with a consistent focus on driving performance improvements and implementing strategic change across various organizations. Educational background includes attendance at Devonport High School for Boys from 1989 to 1996.