Courtney Nelson

Courtney Nelson has a strong background in case management and client relations. Courtney started their career at State Farm in 2010 as a Senior Client Relations Specialist, where they worked for 10 years. In 2020, they joined Biogen as a Sr. Case Manager Coordinator, holding the role for two years before moving on to Sage Therapeutics in 2022, where they currently serve as a Sr. Case Manager.

Courtney Nelson attended North Carolina State University from 2005 to 2011, where they pursued a degree in Graphic Communications with a focus on Technology Education. In addition to their formal education, they have obtained various certifications, including "Enhancing Resilience," "Learning Personal Branding," "Succeeding in a New Role By Managing Up," "Confronting Bias: Thriving Across Our Differences," "Customer Service Foundations," "Communicating with Confidence," "Developing Your Emotional Intelligence," "Empathy for Customer Service Professionals," "Speaking Confidently and Effectively," "The Secrets to Success at Work," "15 Secrets Successful People Know about Time Management (getAbstract Summary)," "Building Resilience," "Customer Service: Call Control Strategies," "Delivering Bad News to a Customer," "Teamwork Foundations," "The Six Morning Habits of High Performers," "Working with Upset Customers," and "Learning Excel 2019." Additionally, Courtney obtained a certification in "Property & Casualty" in July 2019, although the institution providing this certification is unknown.