Kevin Whitaker

Kevin Whitaker has over 23 years of work experience in technical support roles. Kevin started their career at Ericsson in 1996 as a Technical Support Engineer, where they provided troubleshooting, diagnosis, and resolution of problems in wireless telecom networks. Kevin also handled customer trouble reports, resolved issues related to Lawful Intercept solutions, and participated in emergency handling. Kevin performed software upgrades, memory audits, and expansions and delivered knowledge transfer and guidance to team members. Kevin then joined Cisco Systems, Inc. in 2012 as a Senior Technical Support Engineer, where they provided end-to-end technical support for the Cisco Jasper SAAS IOT platform. Kevin served as a customer advocate, resolving problems and service requests for an international customer base. Kevin utilized various tools such as Splunk, Salesforce, and Jira. Most recently, Kevin joined SageNet in 2019 as a Customer Technical Support representative.

Kevin Whitaker attended South Carolina State University from 1985 to 1989, where they earned a Bachelor of Science degree in Electrical Engineering Technologies.