Rhonda Young

Rhonda Young is a seasoned professional with extensive experience in customer support and compliance within the financial services sector. Currently serving as a Customer Tech Support Rep Tier II at Sagent since August 2022, Rhonda addresses escalated customer support requests, conducts system evaluations, and collaborates with cross-functional teams to enhance customer experiences. Prior to this role, Rhonda has been with Colonial Savings since June 2009, where positions included Audit Coordinator, Single Point of Contact/Loss Mitigation, and Foreclosure Recovery Specialist, with responsibilities spanning compliance audits, team training, mortgage pipeline management, and loss mitigation. Additionally, Rhonda has contributed as a Sr Quality Control Analyst at Caliber Home Loans, focusing on audit systems and client relationship management while ensuring adherence to applicable regulations.