Joann Genobaga

Joann "JoJo" Genobaga is a seasoned operations professional with extensive experience in managing and optimizing service delivery in the healthcare and customer service sectors. Currently serving as a Senior Operations Manager at Sagility since January 2022, JoJo previously held similar senior management roles at HGS - Hinduja Global Solutions and WellCare Health Plans. JoJo has a strong background in provider services operations, having directed oversight for customer service operations and vendor partnerships at Universal American. Additionally, JoJo has experience in operational analysis and training strategies, which were developed during the tenure as Process Improvement Manager. JoJo's career began at Alorica as Operations Manager, focusing on key business metrics and team management. Holding a degree in Management Accounting from Ateneo de Davao University, JoJo's educational background complements a robust professional history.