Sergio Rossini - Cx Certified

Sergio Rossini is a CX Certified professional with extensive experience in sales, marketing, and customer experience consulting. Currently serving as Sales, Marketing & CX Director at Sagres ® since January 2021, Sergio leverages expertise in business development, change management, and contact center management. Prior to this role, Sergio was the Group Head of Customer Excellence at Schindler Group, leading global program design and implementation, and held various positions at Schindler Italia, focusing on service, sales, marketing, and operational excellence. Sergio's career includes significant contributions to profit and loss management and customer satisfaction initiatives, along with a background in business process reengineering and ISO certification from roles at Grant Thornton UK Business Consulting. Education includes a degree in Ingegneria Gestionale from Politecnico di Milano and multiple certifications in customer service management from IMD.