Michael Smith

Director Of Salesforce Operations at SAI360

Michael Smith has extensive experience in Salesforce operations and administration. Michael worked at SAI360 from 2014, starting as a Salesforce Application Analyst and later becoming a Senior Salesforce Analyst. In their most recent role at SAI360, they served as the Director of Salesforce Operations. Prior to SAI360, they worked at Hearst Magazines as a Salesforce.com System Administrator in 2014 and at Sykes as a Team Lead / Salesforce.com System Administrator from 2012 to 2013. Additionally, they have experience as a Client Success Manager at Amazon.co.uk in 2011.

Michael Smith completed their Bachelor of Arts (BA) in Social Psychology from Rutgers University from 1999 to 2003. Michael attended Teaneck High School from 1996 to 1999. In terms of certifications, Michael has obtained various certifications from different institutions. Michael completed the FinancialForce Sysadmin Certification for PSA from FinancialForce in May 2022 and the PSA Sysadmin Certification from the same institution in April 2022. Michael also holds the Salesforce Certified Platform App Builder Certification from Salesforce obtained in August 2021. In addition, they achieved the Sales Cloud Consultant certification from Salesforce in September 2018. In 2016, Michael completed the Data Security and Lightning App Builder certifications from Salesforce Trailhead. Michael also obtained the Salesforce Certified Advanced Administrator certification in January 2016 and the Salesforce Certified Administrator certification in May 2015. Finally, they have also completed various Salesforce Trailhead certifications, including Lightning Experience Basics, Lightning Experience Features, and User Management.

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