Jazzie B

Jazzie B is a seasoned professional with extensive experience in customer success management and operations within prominent organizations. Currently serving as a Senior Manager of Customer Success at Salesforce, Jazzie B leads innovative strategies for Fortune 500 clients, ensuring effective adoption of various cloud and AI solutions. Prior roles include Technical Customer Success Manager at NICE Ltd and CCC Information Services, where Jazzie B focused on enhancing employee engagement and streamlining automated claims processing. Previous operational leadership at Kemper and Liberty Mutual Insurance involved overseeing high-quality service delivery and optimizing contact center operations. Jazzie B is pursuing the Women's Executive Leadership Program at the University of Indianapolis, complemented by an MBA in Management Information Systems from the University of the Incarnate Word.