Ben McCracken

Ben McCracken is a Senior Customer Success Manager for Enterprise at Salesloft, a position held since February 2024 following the acquisition of Drift, where McCracken served as Customer Success Manager and Team Lead within the Enterprise division from January 2022 to February 2024. During tenure at Drift, McCracken managed a team, led initiatives that resulted in high Gross Revenue Retention (82% and 83% across fiscal years), and collaborated with notable brands such as Cisco and Mastercard. Prior experience at PFL.com included roles as Team Lead for Strategic Accounts and Director of Customer Success, focusing on process improvements and team performance. Early career experience includes serving as a Residential Counselor at C-V Ranch. McCracken holds a degree in Business Administration with a concentration in Marketing, Management, and Entrepreneurship from Appalachian State University.