Cati Wilson

Manager, Customer Success Architects at SalesLoft

Cati Wilson has a diverse work experience spanning various roles and companies. Cati is currently working at Salesloft as a Manager of Customer Success Architects, a position they have held since June 2022. Prior to this, they worked at Salesloft as a Customer Success Solutions Architect from July 2021 to June 2022.

Before Salesloft, Cati worked at Salesforce for several years. From June 2016 to January 2021, they served as a Senior Partner Support Engineer for Pardot. In this role, they showcased company offerings, analyzed customer case categories, and launched a Partner Community Support Network. Prior to that, they were a Pardot Customer Support Specialist from May 2015 to June 2016, where they resolved issues and provided help desk support. Cati also worked as a Pardot Customer Support Coordinator from September 2013 to May 2015.

Cati's work experience also includes a role at Google as an Enterprise SMB Channel Associate. From August 2012 to August 2013, they increased conversation rates of reseller applications and successfully onboarded applicants.

Cati began their career as an Undergraduate Research Assistant at UCLA from January 2011 to June 2012.

Throughout their career, Cati has demonstrated strong customer support, problem-solving, and communication skills.

Cati Wilson earned a Bachelor of Science degree in Psychobiology from UCLA, where they studied from 2008 to 2012. In 2010, they also spent a year at Universidad de Granada pursuing a Spanish minor. Additionally, they have obtained several certifications, including Salesloft Admin and Salesloft End User in July 2021, and Salesforce Certified Administrator in February 2016. Cati also obtained the Salesforce Certified Pardot Consultant certification in October 2014.

Links

Timeline

  • Manager, Customer Success Architects

    June, 2022 - present

  • Customer Success Solutions Architect

    July, 2021