Jamie Leigh Smith

Jamie Leigh Smith's work experience includes:

- IT Helpdesk Specialist at Salesloft from April 2023 to present.

- Associate IT Helpdesk Specialist at Salesloft from February 2022 to April 2023.

- Genius at Apple from November 2017 to February 2022. In this role, Jamie provided technical support to Apple customers, diagnosed product issues, and offered solutions to get users up and running again.

- Business Support at Apple from March 2021 to June 2021. Jamie assisted customers in evolving their businesses through technology solutions and introduced Apple solutions to business customers.

- Technical Advisor at Apple from July 2019 to March 2021. Jamie created and delivered training courses for Genius Bar team members and provided expert advice to customers and businesses.

- AppleCare at Home Advisor at Apple from April 2020 to June 2020. Jamie provided customer service and technical support via chat during the COVID-19 pandemic.

- Training Lead & Learn at Apple from September 2018 to January 2019. Jamie trained individuals and large groups, breaking down technical content in an understandable manner.

- Genius at Apple from November 2016 to November 2017. Jamie was part of an efficient and high-performing Genius Bar team that won an award for customer satisfaction.

- Technical Specialist at Apple from April 2015 to November 2016. Jamie assisted new owners and provided quick support for Apple devices.

- Product Zone Specialist at Apple from March 2014 to April 2015. Jamie guided customers, advised them on products, and performed various roles within the store.

Jamie Leigh Smith is currently pursuing a degree in Computer Science from edX, starting in 2023. In terms of certifications, Jamie has obtained the Okta Training Course from Okta in April 2022 and the Jamf Certified Associate Exam - English from Jamf in March 2022. Additionally, Jamie holds the Apple Certified iOS Technician certification, obtained in January 2017. They also have various Apple certifications, including Apple Certified Macintosh Technician (ACMT), Apple Certified Support Professional (ACSP), Apple Certified Technician for Pro Products, Apple Certified Trainer (ACT), and Apple iLife and iWork Certification - Pages, Numbers, and Keynote. The details of when these Apple certifications were obtained are not provided.