Jose Luna Castelao

Jose Luna Castelao has a diverse work experience in customer support, corporate affairs and communications, and sales operations management. Jose started their career at Teleperformance México as a Customer Account Executive and later became a Quality Assurance Supervisor. In these roles, they focused on achieving client's quality expectations, conducting performance reviews, and providing feedback based on data interpretation to improve KPIs. Jose then joined HP Inc as a Sales Operations Management Coordinator, where they managed and analyzed big databases to create unified reports, deployed quotas, and streamlined sales processes. Jose also worked as a Corporate Affairs and Communications Analyst at HP Inc, building relationships with key managers and vendors and managing communications with other departments and team members. Most recently, Jose joined Salesloft as a Customer Support Agent.

Jose Luna Castelao obtained their Bachelor's degree in Business Management from Universidad de Guadalajara, which they completed from 2008 to 2012. In terms of additional certifications, they obtained the CEFR Standard English Test - C2 Proficient from EF Education First in February 2023. Jose also holds a certification as an Explorer from HP, which they obtained in September 2020. Additionally, they have a certification in Emotional Intelligence from Tecnológico de Monterrey, although the specific month and year of completion are not provided. Moreover, they have a Lean Six Sigma Yellow Belt certification from HP, but the month and year of completion are also unknown.