Roman Dalichow

Senior Director, Customer Success at SalesLoft

Roman Dalichow has a diverse work experience spanning various roles and industries. Roman currently holds the position of Senior Director of Customer Success at Salesloft. Prior to this, Roman worked at Procore Technologies, where they served as a Director of Customer Success, overseeing the Strategic CSM team and optimizing customer value, revenue forecasting, and risk mitigation. Roman also held the role of Senior Manager of Customer Success at Procore, where they scaled the Enterprise CSM function and played a key role in post-acquisition integration.

Before their time at Procore, Roman worked at LinkedIn as a Manager of Customer Success, leading a team of Customer Success Managers focused on driving client engagement and product consumption. Roman also held the position of Senior Customer Success Manager at LinkedIn.

Roman's earlier experience includes roles at Apollo Education Group, where they served as a Manager in both Talent Management and Talent Acquisition Operations. Roman was responsible for driving goal alignment, collaboration, and innovation within the organization.

Roman's career began at Superior Group, where they held roles as a Manager of Recruiting and an Account Executive. Roman gained experience in business development, account management, and team leadership.

Starting their career at Maxim Healthcare Services, Roman worked as a Recruiter and was later promoted to a corporate recruiting position. Roman played a crucial role in connecting healthcare professionals with those in need of home care.

Lastly, Roman worked as a Marketing Consultant at Quality Network Inc., where they developed content and websites for clients and gained skills in Adobe Photoshop, Flash, and coding languages such as actionscript, HTML, and java.

Overall, throughout their career, Roman Dalichow has demonstrated expertise in customer success, team leadership, strategic planning, and process innovation across various industries.

Roman Dalichow completed their education at Virginia Tech, where they obtained a Bachelor of Science degree in Marketing Management in 2005. Roman also attended the Pamplin College of Business at Virginia Tech, although the specific dates of their enrollment are unavailable. Prior to their college education, Roman Dalichow attended Sparta High School. In addition to their formal education, they have obtained several certifications, including Salesloft Platform Expert from Salesloft in June 2023, Procore Certified: Project Manager (Core Tools) from Procore Technologies in May 2019, LinkedIn Certified Professional–Recruiter from LinkedIn in May 2015, and Conscious Business from LinkedIn in July 2014.

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Timeline

  • Senior Director, Customer Success

    June, 2023 - present