Vincent Migliore

Vincent Migliore has extensive work experience in customer support and leadership roles. Vincent currently works at Salesloft as the Director of Customer Support, where they have successfully led the team to improve key metrics and expand the company's customer support function. Prior to this, they worked at Drum Technologies, Inc. as the Head of Customer Success.

Before joining Salesloft and Drum Technologies, Vincent worked at Salesforce, where they held various roles within the Pardot Technical Support team. Vincent started as a Client Support Specialist and eventually became the Senior Pardot Technical Support Manager, overseeing the day-to-day operations and long-term strategy of the team. Vincent managed global leadership teams and was responsible for guiding Pardot Support change management initiatives during integration into the Salesforce organization. Vincent focused on metrics and reporting initiatives to improve the customer experience, team experience, and product.

Additionally, Vincent worked at Pardot as a Senior Solutions Specialist and a Client Services Coordinator. Vincent started their career at Towers Watson as a Communication Specialist responsible for creating custom communication materials.

Vincent also has experience in media and publishing, working as a Script Supervisor at Meathouse Productions, an Editorial Associate at Atlanta Sports and Fitness Magazine, an Editorial Assistant at Jezebel Magazine, and a Sports Editor and Editorial/Opinion Editor at The Signal.

Throughout their career, Vincent has demonstrated strong leadership skills, a focus on improving metrics and customer satisfaction, and a proven ability to launch and scale support teams globally.

Vincent Migliore obtained their Bachelor's degree in Journalism from Georgia State University, where they attended from 2004 to 2007.