Ben Francis

Ben Francis has a diverse work experience spanning multiple industries. Ben is currently a member of the Customer Success Collective, where they started in February 2023. Prior to that, they served as the Head of Customer Success at Salesmsg starting in December 2021.

Before these roles, Ben worked at Intellum as a Senior Customer Success Manager from October 2021 to December 2021, and as a Customer Success Manager from November 2020 to October 2021. Ben also has experience as a Customer Success Lead at Colliers International from November 2019 to November 2020, and as a Customer Success Manager at Flock Safety from September 2018 to November 2019.

Ben's earlier work experiences include being a Customer Success Manager at ParkMobile, LLC from November 2017 to September 2018. Ben also worked as a Client Success Manager at CallRail from February 2017 to October 2017, where they managed $1.5M in Annual Recurring Revenue and engaged with accounts through their lifecycle.

Additionally, Ben has experience in the non-profit sector, having served as an Alternative Spring Break Coordinator and Assistant Program Manager at Stop Hunger Now from September 2014 to January 2016. Ben also worked as an Organizing intern at Amnesty International from January 2014 to May 2014, where they coordinated member communication and assisted with field organizing.

Ben's earliest work experience was as a Specialist at Apple Retail from September 2011 to December 2012, where they provided customer service, technical support for iOS devices, individual training appointments, and visual merchandising. Overall, Ben has a strong background in customer success and has developed a range of skills and experiences throughout their career.

Ben Francis attended Kennesaw State University from 2010 to 2013, where they earned a Bachelor of Science degree in Human Services/Nonprofit Administration. In addition to their degree, they have obtained certifications as a Certified Customer Success Manager (CCSM) Level 1 and Level 2 from SuccessHACKER in August 2021 and November 2021 respectively.