Thibaut Ducruet

Thibaut Ducruet is an experienced service management professional with a robust background in IT infrastructure and service delivery. Currently serving as a Service Manager at Salt Mobile SA since January 2020, Thibaut is responsible for overseeing service management throughout the entire service lifecycle and ensuring compliance with ITIL practices. Previous roles include Infrastructure Service Manager at Thomson Reuters from March 2003 to February 2019, where responsibilities encompassed incident resolution, change management, and driving service improvement projects. Thibaut's career also includes positions as a Problem Analyst and Network Control Operator, as well as early experience in research and development and consulting. Educational qualifications include studies at Université Jean Monnet Saint-Etienne and Université Savoie Mont Blanc.