Louise Coulson

Louise Coulson serves as the Communications Manager at Salvation Army Homes, where responsibilities include overseeing internal and external communications to advance the organization's mission and ensure consistent messaging across departments. Previously, Louise held multiple roles within the organization, including Customer Insight Manager, Customer Communications and Involvement Officer, and Customer Services Officer, focusing on resident involvement and service improvement. Prior experience includes recruitment roles at Mortgage Introducers and Expo Recruitment, specializing in mortgage advisors and customer service personnel. Louise holds a Bachelor's Degree in English with Journalism from The University of Salford and a Level 4 qualification in Housing Practice from the Chartered Institute of Housing.