Cecilia Lugo Rojas

Cecilia Lugo Rojas is a seasoned professional with extensive experience in quality assurance and operations management. Currently serving as a Support Quality Analyst at Samsara since September 2023, Cecilia previously held the position of Operations Manager at Alorica from February 2021 to June 2023. Additional experience includes serving as a Senior Quality Assurance Supervisor at GGA Solutions - Mexico and various roles at Teleperformance, including Customer Experience Manager, Assistant Call Center Manager, and Quality Assurance Coordinator. Cecilia began at Teleperformance México as an Operations Supervisor and Quality Assurance Analyst. Cecilia is an alumnus of Tecnológico de Monterrey.