Jeff Ernst

Jeff Ernst boasts a robust career in technical support and customer service management, currently serving as Director of Technical Support at Samsara since May 2025. Previously at Dell Technologies from September 2000 to August 2024, Jeff held various senior director roles overseeing global technical support for multiple product lines, including enterprise call center operations, midrange storage solutions, and XtremIO all-flash storage, where Jeff significantly increased team size and customer satisfaction ratings. Prior experience includes strategic roles at IBM as a Field Service Manager and Service Planner. Jeff holds a Bachelor's Degree in Business Administration and Management from the University of Phoenix.