Kate Detsch

Kate Detsch has a diverse work experience in the field of technical support engineering and customer service. Kate is currently working as a Senior Manager at Samsara, where they oversee a Tier 2 Technical Support Engineering team. Their responsibilities include managing and developing employees, designing initiatives for customer satisfaction, organization efficiency, and employee engagement.

Prior to Samsara, Kate was the Director of Customer Support, North America at Hudson MX, a SaaS startup in the Ad Tech industry. In this role, they built customer-facing support teams, developed team structures, processes, and communication strategies to ensure scalable customer service and excellent outcomes.

Before that, Kate served as the Director of Customer Support at Hotel Effectiveness, a rapidly growing SaaS company in the hospitality industry. Kate led product support functions and executed strategic initiatives to provide world-class customer service.

Kate also has experience at Equisys as a Senior Manager in Global Technical Services, at McKesson as a Supervisory Team Lead in Enterprise Technical Support, at Visonex as a Product Owner, at M*Modal as an L2 Interface Consultant in Technical Services and Operations, and at Nuance Communications as a Support Engineer in Technical Services and Delivery.

Throughout their career, Kate has demonstrated a strong focus on customer support, operational leadership, continuous improvement, and delivering exceptional outcomes.

Kate Detsch obtained a Master of Business Administration (MBA) degree from the University of Georgia - Terry College of Business from 2017 to 2019. Prior to that, they completed their Bachelor's degree in Business Administration, Management, and Operations from the Florida Institute of Technology, where they studied from 2015 to 2017. Additionally, Kate earned an Associate of Arts and Sciences (AAS) degree from Eastern Florida State College in 2001. Kate has also obtained several certifications, including Foundational Support from Zendesk in June 2021, as well as certifications such as Certified Customer Success Manager (CCSM), Lean Six Sigma Green Belt (ICGB), Scrum Master Certified (SMC), and Scrum Product Owner Certified (SPOC). The specific months and years of obtaining these certifications are not provided.