Sara Mercer

Sara Mercer has a diverse work experience spanning multiple industries. Sara currently works at Samsara as an Enablement Manager in the Customer Success department since January 2022. Prior to this role, they worked as an Implementation Consultant and Team Lead at Samsara from July 2021 to February 2022, where they focused on ensuring successful product implementation for mid-market clients.

Before joining Samsara, Sara worked at Gather, a company in the event planning industry. Sara held various roles within Gather, including Senior Client Success Manager from December 2018 to July 2019. In this role, they managed approximately 300 accounts and was responsible for onboarding, training, and identifying revenue opportunities for clients. Sara also served as an Employee Success Manager from August 2016 to November 2018 and as a Customer Experience Team Manager from November 2015 to August 2016, where they built and oversaw the customer experience team.

Sara's work experience also includes roles at CallForwarding.com as a Customer Relations specialist and an Account Manager from December 2013 to March 2014. Sara worked as a Team Lead Customer Advocate at AVOXI from May 2013 to March 2014. Additionally, they started their career as a Director of Purchasing Assistant at Rosa Mexicano Restaurants from March 2011 to February 2013.

Throughout their career, Sara has demonstrated their ability to successfully manage client relationships, lead teams, and ensure customer satisfaction.

Sara Mercer has a Bachelor of Science (B.S.) degree in Literature, Media, and Communications from the Georgia Institute of Technology, which they obtained in 2012. Sara also spent a brief period in 2008 studying Spanish at the Universidad de las Américas Puebla. In addition to their formal education, Sara obtained a certification in Insights Discovery from Insights in February 2018.