Gabriel Leandro Lagos

Gabriel Leandro Lagos has extensive experience in customer service and business intelligence, currently serving as Jefe de Servicio al Cliente at Samsonite since February 2018. In this role, Gabriel is responsible for inventory evacuation strategies, regional billing, customer service oversight, and implementing warranty systems. Additionally, responsibilities include tracking company profitability, managing SAP reports, regional sales planning, and analyzing regional indicators. Prior to Samsonite, Gabriel worked at Whirlpool Colombia from July 2012 to February 2018, where contributions included strategic planning and analytical assessments of performance results. Gabriel holds a degree in Business Administration from Fundación Universitaria Los Libertadores and completed a seminar in Project Management at Universidad Católica de Córdoba.