Zachary Aric Peterson

Zachary Aric Peterson is a seasoned IT professional with extensive experience in technical support roles. Currently serving as a Senior Systems Support Technician at SANS Institute since September 2021, Zachary previously held positions as a Systems Support Technician at GIAC Certifications and a Service Desk Technician at SANS Institute. Zachary’s expertise includes fielding technical support issues, performing system health monitoring, and collaborating with software engineers for root cause analysis. Prior experience includes working as a Customer Support Specialist IV at James Madison University, providing IT support to a diverse range of users. Zachary holds two Bachelor's Degrees from James Madison University, one in International Relations and Affairs and the other in Arabic Language and Literature.