Susanna Hofstra

Susanna Hofstra is an experienced professional currently serving as a Sr Specialist in Claims & Fraud Operations at Santander Consumer USA since June 2018, and has held various roles including Dealer Quality Specialist II. In addition, Susanna is the business owner of The Dainty Dutchy, creating unique gemstone jewelry aimed at spreading positivity. With a background as a Credit Review Analyst at Sierra Auto Finance since August 2015, responsibilities include operational reviews, policy execution oversight, and fraud investigations. Previous roles at Exeter Finance Corp involved dealer monitoring, recovery analysis, and quality assurance in credit review. Susanna's career began at The Walt Disney Company in guest relations and later included a position as a cashier at Travelex, showcasing a commitment to customer service. Education includes a Bachelor of Business Administration from LOI Leiden and a degree in Tourism and Leisure Management.