Alexandre de Sá Leitão

Alexandre de Sá Leitão is a seasoned professional in customer service operations with extensive experience across multiple organizations. Currently serving as the Head of Customer Service Operations at Santander Portugal since July 2023, previous roles include Service Delivery Lead at Between Jobs and Operations Service Delivery Lead at Accenture Portugal, where responsibilities encompassed client relationship management, process re-engineering, and automation implementation. Earlier positions included Customer Support Manager at NOS SGPS and Deputy Store Manager at Lidl Portugal. Alexandre's academic background includes a Licentiate Degree in International Relations with a focus on International Business Strategy from ISCSP - Instituto Superior de Ciências Sociais e Políticas.