Burkhardt Janine

Burkhardt Janine has extensive experience in the field of customer care and incident management, having worked at SAP Deutschland SE & Co. KG from 2001 to 2002 as a Team SAP Coach for Customer Care. From 2006 to 2009, Burkhardt held multiple roles at SAP, including PS Escalation Complaint Management and Chief Business Architect for SAP MCC Customer Interaction & Support Escalation. Burkhardt also served as Head of Operations in MCC Critical Incident Management and held various positions related to product management within SAP, contributing significantly to operational excellence in the organization.