Claire Koedood currently serves as the Lead Technical Quality Manager (TQM) for Customer Services and Delivery at SAP, a position held since June 2025. Prior to this role, Claire worked at Haleon as a Service Manager for Global ERP from July 2022 to June 2025. Claire's extensive experience at GSK spanned 26 years, where various roles included Service Manager for Global ERP, Service Transition Process Manager, and Service Design & Transition Manager, among others. Claire effectively managed service operations and transitions, leading initiatives to enhance IT service delivery in alignment with ITIL standards. A graduate of Loughborough University with a Bachelor of Science degree in Computer/Information Technology Administration and Management, Claire's career is characterized by a strong focus on technical management and service optimization in global ERP environments.
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