Edmar Rodríguez is a Customer Experience Topic Expert currently working with the SAP Enterprise Support Value Map, where they create learning content and support front-office roles in maximizing cloud maintenance contracts. Previously, Edmar served as an Enterprise Support Advisor and Customer Success Manager at SAP, assisting customers in managing technical risks across the SAP application lifecycle. They also gained valuable experience at UST Global Corp. and contributed to field research and training within the Mexican Federal Police. Edmar is a certified Community Manager with a passion for social media strategies and is dedicated to triathlon, reflecting their commitment to discipline and perseverance.
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