Karla Hirtescu is the Global Customer References Lead for AI and CX, where they specialize in transforming complex AI solutions into compelling narratives that enhance customer experience and build trust. With a background that includes roles at Oracle Romania, HP, Microsoft, and SAP, they have developed expertise in stakeholder engagement, content strategy, and customer advocacy. Karla holds a Master's degree in Economics in International Relations and Business Communication, as well as a Bachelor's degree in International Relations and European Studies. Their focus is on leveraging authentic customer stories to drive impactful communication and outcomes in the rapidly evolving AI landscape.
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