• SAP

Tomasz Jurczyk

Escalation Manager & Business Advisor

Tomasz Jurczyk is a dynamic and results-oriented leader with extensive experience in customer support, project management, and team development. At SAP, they optimize sales operations as an EMEA/MEE Leader for Business Advisors and Escalation Managers, skilled in managing escalations and fostering cross-functional collaboration. Previously, they successfully managed over 16 regional support professionals, led AI-based support solution projects, and developed training programs that improved team efficiency and customer satisfaction. Tomasz has also held roles in customer service and marketing, where they focused on enhancing client experiences and operational excellence. They hold a Licentiate degree in Tourism and Travel Services Management from AWF w Krakowie.

Location

Cracow, Poland

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