Vikash Kumar Rajain possesses extensive experience in the technology sector, beginning with a role as a Technical Analyst CRM at Cognizant Technology Solutions, focusing on Clarify CRM for a major European telecommunications provider. After transitioning to Manhattan Associates as a Software Engineer, Vikash contributed to Transportation Lifecycle Management projects for clients such as The Home Depot. At SAP, Vikash held multiple managerial roles, including Customer Engagement Manager, Escalation Manager, De-Escalation Expert, and Team Captain, driving customer satisfaction and operational excellence through effective incident resolution and cross-functional collaboration. Vikash holds an MBA in Customer Relationship Management from Symbiosis Centre for Distance Learning, along with extensive credentials in computer science, including a Bachelor's degree from Sri Jayachamarajendra College of Engineering.
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